All sales are final. We do not offer refunds. Gems, packs and every other purchase are digital goods delivered to your account immediately on credit. By buying, you ask for that immediate delivery and accept that you cannot change your mind afterwards. The two narrow exceptions are set out in When we will put it right below.
Where to buy
Pixelands purchases are only available inside the game. That is the single official channel. Nothing else is us — anyone selling Gems or items elsewhere is scamming you, and we cannot recover what you lose to them.
Payment is processed by Stripe. Card details are entered on Stripe’s own secure page and never reach our servers — we never see or store them.
How to buy, step by step
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Open the shop in game
Pick the pack you want and tap it for details. The price shown is what you pay.
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Enter a voucher code, if you have one
Optional. Type it into the code box above the buy button before you continue.
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Tap Buy
A secure Stripe checkout page opens in your browser with the pack and price already filled in. There is nothing to type about your account — the game attaches that automatically, so it cannot be entered wrongly.
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Pay
Complete the payment on Stripe’s page, then switch back to the game.
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Collect it
Your purchase is delivered automatically and a thank-you screen is waiting for you in game.
Delivery
Purchases are credited automatically, normally within seconds of the payment clearing. There is no manual step and nothing you need to send us.
- Some payment methods — certain bank debits, for example — take longer to clear on Stripe’s side. Delivery happens when the payment actually completes, which can be a day or more later. That is the payment method’s timing, not the game’s.
- If an item could not fit because your inventory was full, it is not lost. It is delivered automatically next time you sign in with a free slot.
- If more than an hour has passed on a card payment and nothing has arrived, email us with your Pixelands username and the email address you paid with. Every payment is logged against the account that started it, so a missing delivery can be found and re-sent.
- Contact: pixelandsgame@gmail.com
Voucher codes
If you have a code, enter it in the shop before buying. A code may add bonus Gems to your order or take a percentage off the price. Codes are limited to one use per account unless stated otherwise, and cannot be applied after a purchase has been made.
Refund policy
All sales are final and we do not offer refunds, including for:
- Changing your mind after purchase.
- Buying the wrong pack by mistake.
- Not liking an item, or a random pack not giving what you hoped.
- Losing items in a trade, a scam, or through your own gameplay decisions.
- Your account being suspended or banned for breaking the Community Rules.
- Deleting your account. Deletion destroys your items and currencies with no refund.
- Content being changed, rebalanced, re-priced or removed in a later update.
Gems and items are a licence to use them inside Pixelands. They have no real-world value and cannot be exchanged for money. See Terms §6.
Reversed payments
If a payment is reversed — refunded by us, or charged back through your bank or card issuer — the Gems, VIP time and items it paid for are removed from the account automatically. The purchase is undone on both sides: you get the money back, and the account gives back what the money bought.
If those Gems have already been spent, the account is left with a negative balance against that purchase, and we may restrict it until the balance is settled. Repeated reversals may result in the account being suspended.
If something has gone wrong with an order, contact us first at pixelandsgame@gmail.com. A message gets it fixed faster than a bank dispute, and does not put your account at risk — see When we will put it right below, which covers anything that is our fault.
When we will put it right
"All sales are final" is about changing your mind. It is not a licence for us to take your money and not deliver. If we get it wrong, we fix it:
- You paid and never received it. We will credit it. If for some reason we genuinely cannot, we will refund it.
- You received the wrong thing. We will correct it to what you actually bought.
Email pixelandsgame@gmail.com with your Pixelands username and the email address you paid with, and we will sort it out.
Your legal rights are unaffected. Nothing on this page removes rights you have under the consumer law of your country that cannot be excluded by contract — for example the right to a remedy where digital content was never delivered, or was not as described. Where you have a statutory right to cancel digital content within a set period, note that by asking for immediate delivery you may lose it once delivery has begun. See Terms §7.
Chargebacks
If you have a problem, talk to us first — we answer email and we would much rather fix something than argue about it.
Starting a chargeback or payment dispute instead will result in the purchased content being removed and the account suspended, because the money has been taken back. Reversing a payment for goods you received and kept is fraud, and we treat it that way.
A note on app stores
Pixelands is currently a Windows game distributed directly by us, and Stripe is how purchases work for it.
If and when Pixelands ships on the Apple App Store, Google Play or Steam, purchases made through those versions will go through that platform's own billing system, and that platform's refund policy will apply to them instead of this page. We will update this page when that happens.
Parents and guardians
Pixelands is rated 12+ and purchases are made with real money on an external website. If a young person has access to your payment method, please supervise it — we credit purchases to the username given on the order and have no way to tell who was at the keyboard.
If a purchase was made on your payment method without your permission, email us at pixelandsgame@gmail.com and we will look into it. Tell us the username and the receipt.
Questions
pixelandsgame@gmail.com — include your username and, if it is about a specific order, the email address you paid with.
Related pages: Terms of Service §7 · Privacy Policy §6 · Support