All sales are final. We do not offer refunds. Gems, packs and every other purchase are digital goods delivered to your account immediately on credit. By buying, you ask for that immediate delivery and accept that you cannot change your mind afterwards. The two narrow exceptions are set out in When we will put it right below.
Where to buy
Pixelands purchases are only available through Ko-fi. That is the single official channel. Nothing else is us.
ko-fi.com/pixelands · Payments are handled by Ko-fi and its payment processors. We never see or store your card details.
Never buy Gems, items, worlds or accounts from anyone else. Anyone in chat, on Discord, or on a marketplace offering you a better rate is running a scam or selling stolen goods. Real-money trading outside the official channel is against our Community Rules, we cannot recover anything you lose doing it, and it can get your account banned.
How to buy, step by step
The one thing that matters: put your exact in-game username in the Ko-fi order message. Without it we have no way to know which account to credit, and your purchase will sit unfulfilled until you email us.
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Find the pack in game
Open the shop and pick what you want. The price shown is what you pay on Ko-fi.
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Go to Ko-fi
The shop opens ko-fi.com/pixelands in your browser. You can also go there directly.
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Enter your username in the message field
Type it exactly as it appears in game — same spelling, no extra spaces. This is how we find your account.
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Say what you are buying
Name the pack, so there is no ambiguity about which one you meant.
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Pay, then wait for the credit
We add it to your account by hand. See delivery times below.
Delivery
Purchases are credited manually, by a human — this is not an automated store. In practice that usually means within a few hours.
- If your purchase has not arrived after 24 hours, email us. Something has gone wrong and we want to fix it.
- Include your username, the pack you bought, and your Ko-fi receipt or transaction ID.
- Contact: pixelandsgame@gmail.com
If you forgot to include your username on the order, that is fixable — just email us with the receipt and tell us the account.
Refund policy
All sales are final and we do not offer refunds, including for:
- Changing your mind after purchase.
- Buying the wrong pack by mistake.
- Not liking an item, or a random pack not giving what you hoped.
- Losing items in a trade, a scam, or through your own gameplay decisions.
- Your account being suspended or banned for breaking the Community Rules.
- Deleting your account. Deletion destroys your items and currencies with no refund.
- Content being changed, rebalanced, re-priced or removed in a later update.
Gems and items are a licence to use them inside Pixelands. They have no real-world value and cannot be exchanged for money. See Terms §6.
When we will put it right
"All sales are final" is about changing your mind. It is not a licence for us to take your money and not deliver. If we get it wrong, we fix it:
- You paid and never received it. We will credit it. If for some reason we genuinely cannot, we will refund it.
- You received the wrong thing. We will correct it to what you actually bought.
Email pixelandsgame@gmail.com with your username and Ko-fi receipt and we will sort it out.
Your legal rights are unaffected. Nothing on this page removes rights you have under the consumer law of your country that cannot be excluded by contract — for example the right to a remedy where digital content was never delivered, or was not as described. Where you have a statutory right to cancel digital content within a set period, note that by asking for immediate delivery you may lose it once delivery has begun. See Terms §7.
Chargebacks
If you have a problem, talk to us first — we answer email and we would much rather fix something than argue about it.
Starting a chargeback or payment dispute instead will result in the purchased content being removed and the account suspended, because the money has been taken back. Reversing a payment for goods you received and kept is fraud, and we treat it that way.
A note on app stores
Pixelands is currently a Windows game distributed directly by us, and Ko-fi is how purchases work for it.
If and when Pixelands ships on the Apple App Store, Google Play or Steam, purchases made through those versions will go through that platform's own billing system, and that platform's refund policy will apply to them instead of this page. We will update this page when that happens.
Parents and guardians
Pixelands is rated 12+ and purchases are made with real money on an external website. If a young person has access to your payment method, please supervise it — we credit purchases to the username given on the order and have no way to tell who was at the keyboard.
If a purchase was made on your payment method without your permission, email us at pixelandsgame@gmail.com and we will look into it. Tell us the username and the receipt.
Questions
pixelandsgame@gmail.com — include your username and, if it is about a specific order, the Ko-fi receipt.
Related pages: Terms of Service §7 · Privacy Policy §6 · Support